Build intelligent text-based conversations with CallHQ Voice AI assistants. Perfect for customer support, lead qualification, and interactive applications.CallHQ Chat enables you to create AI-powered text conversations that maintain context, handle complex workflows, and integrate seamlessly with your existing applications. Whether you need a simple FAQ bot or a sophisticated customer service agent, our chat API provides the tools you need.
Key Features
Intelligent Conversations
- Context Awareness: Maintains conversation history and context across multiple messages
- Multi-turn Dialogues: Handle complex, multi-step conversations naturally
- Dynamic Responses: Generate contextual responses based on conversation flow
Easy Integration
- RESTful API: Simple HTTP endpoints for quick integration
- TypeScript Support: Full type definitions and examples
- Webhook Support: Real-time notifications for conversation events
- Variable Injection: Pass dynamic data to personalize conversations
Production Ready
- Scalable Infrastructure: Built on CallHQ’s proven voice AI platform
- Security First: API key authentication and secure data handling
- Monitoring: Track conversation analytics and performance metrics
Use Cases
Customer Support
- 24/7 Support: Provide instant responses to common customer questions
- Ticket Escalation: Automatically escalate complex issues to human agents
- FAQ Automation: Handle repetitive support queries efficiently
Lead Qualification
- Lead Scoring: Assess prospect interest and qualification criteria
- Appointment Booking: Schedule meetings and consultations
- Product Recommendations: Guide prospects to relevant solutions
Interactive Applications
- Onboarding: Guide new users through setup processes
- Training: Create interactive learning experiences
- Surveys: Collect feedback and conduct research
How It Works
1. Assistant Configuration
Create and configure your AI assistant with custom prompts, knowledge base, and behavior rules.2. Session Creation
Start a new chat session with your assistant to establish context and conversation history.3. API Integration
Send chat messages within the session via our REST API and receive intelligent responses in real-time.4. Context Management
Use session IDs to maintain context across multiple interactions within the same conversation.5. Dynamic Content
Inject variables and real-time data to personalize conversations.API Endpoints
| Endpoint | Method | Description |
|---|---|---|
/api/sessions | POST | Create a new chat session |
/api/chats | POST | Send a chat message within a session |
/api/chats/session/{sessionId} | GET | Retrieve conversation history for a session |
Authentication
All chat API requests require authentication using your CallHQ API key:Response Format
Chat responses include:- Message ID: Unique identifier for the conversation
- Assistant Response: AI-generated response content
- Context Data: Conversation metadata and timestamps
- Status Information: Response status and any errors
Getting Started
Ready to build your first chat bot? Follow our quickstart guide to get up and running in minutes.Next Steps
- Quickstart Guide - Build your first chat bot in 5 minutes
- API Reference - Complete API documentation
- Examples - Sample implementations and use cases