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The Transcriber tab determines how your assistant converts spoken audio into text using a Speech-to-Text (STT) engine. To access this section:
Build → Assistant → Select Assistant → Transcriber

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Why Transcription Matters

A fast, accurate transcriber ensures your assistant can understand callers clearly. The transcription engine directly affects recognition quality, especially across different languages, accents, and audio conditions.

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Supported Providers

CallHQ supports the following transcription providers:
  • Deepgram
  • (More coming soon)
Each provider offers its own balance of speed, accuracy, and pricing. You can select the one that best fits your use case and region.

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Configuration Options

Depending on the provider you choose, you may be able to configure:

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Language / Accent

Choose the primary language of your callers (e.g., English, Hindi, Hinglish). Some providers also support accent-specific models.

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Punctuation

Enable smart punctuation to improve readability (adds commas, periods, etc.).

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Profanity Filtering

Automatically mask or filter offensive language, if enabled by the provider.

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Confidence Threshold

Set a minimum confidence score for transcribed segments to be considered valid.

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Background Denoising

You can optionally enable Background Denoising, which filters out ambient noise (such as traffic, fans, or chatter) during transcription. When toggled on:
  • The transcriber applies noise suppression
  • This results in cleaner, more accurate transcriptions, especially in noisy environments

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Best Practices

  • Choose a provider optimized for your target language and audio environment.
  • Enable punctuation for assistants that return transcribed messages via chat or CRM.
  • Use confidence thresholds to reduce misinterpretation in noisy environments.