Understand the different endedReason codes in your CallHQ call logs. These indicate how and why a call was concluded.

You can find endedReason in the Call Object or in your call logs on the CallHQ Dashboard.

  • assistant-ended-call: Assistant intentionally ended the call.
  • assistant-ended-call-after-message-spoken: Assistant played a final message and then ended the call.
  • assistant-said-end-call-phrase: Assistant detected a keyword/phrase that signals call termination.
  • assistant-forwarded-call: Call was transferred to another number.
  • assistant-join-timed-out: Assistant failed to join the call in time.
  • assistant-not-found: Assistant ID was invalid or not found.
  • assistant-request-failed: Failed to communicate with the assistant.
  • assistant-request-returned-error: Assistant responded with an error.

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LLM and Pipeline Errors

  • pipeline-error-*: Internal errors in the assistant’s logic or model.
  • call.in-progress.error-providerfault-*: Errors from the model/STT/TTS provider (e.g., OpenAI, Google).
  • pipeline-no-available-llm-model: No LLM model available to fulfill the request.
  • customer-busy: Customer’s phone line was busy.
  • customer-ended-call: Customer hung up.
  • customer-did-not-answer: No answer from the customer.
  • customer-did-not-give-microphone-permission: Web call user denied mic permission.
  • call.in-progress.error-assistant-did-not-receive-customer-audio: No audio from user received.
  • twilio-failed-to-connect-call: Twilio failed to initiate or complete the call.
  • twilio-reported-customer-misdialed: Customer entered an invalid number.
  • sip-provider-disconnected: SIP provider ended the connection.

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Call Start Errors

  • call.start.error-get-assistant: Failed to fetch assistant details.
  • call.start.error-get-phone-number: Phone number not available or not assigned.
  • call.start.error-get-customer: Customer data missing or invalid.
  • call.start.error-resource-validation: Resource validation failed before starting call.
  • call.start.error-daily-outbound-limit: Outbound limit reached for phone number.

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Call Hooks and Forwarding

  • call.ringing.hook-executed-transfer: Forwarding logic triggered during ringing.
  • call.ringing.hook-executed-say: Pre-call message or say task triggered.
  • call.forwarding.operator-busy: Target operator was busy during forwarding.

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Other

  • database-error: Error interacting with internal DB.
  • manually-canceled: The call was cancelled by an admin or user.
  • silence-timed-out: Assistant ended call due to prolonged silence.
  • exceeded-max-duration: Maximum call duration exceeded.
  • voicemail: Call went to voicemail.
  • worker-shutdown: The call handling worker was terminated.

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Unknown

  • unknown-error: Unknown or unexpected issue. Please contact CallHQ support with your call ID.