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CallHQ: Create and deploy Voice AI Agents

Learn how to build conversational voice agents using CallHQ AI to automate lead qualification, enhance sales performance and improve customer support operations

With CallHQ voice agents, you can:

  • Conduct natural, human-like conversations over the phone
  • Make and receive calls using cloud telephony
  • Integrate with your APIs, CRMs, and internal tools
  • Automate workflows such as sales outreach, customer service, lead qualification, and recruitment

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How Voice Agents Work

Each CallHQ voice agent is powered by three core components:

Speech-to-Text

Converts spoken input from callers into text for processing

Language Model

Interprets user intent and generates contextual, dynamic responses

Text-to-Speech

Converts the agent’s responses into natural-sounding speech

You have full control over these components, with support for leading providers such as OpenAI, Deepgram, ElevenLabs, Google Cloud, and more.

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Ways to Build Voice Agents

CallHQ supports two primary modes for building and deploying agents:

Assistants

Ideal for: Simple conversation flows with minimal setup
Assistants are powered by a single prompt and are suited for:

  • Conversational Flow
  • Dynamic Q&A scenarios
  • Quick deployment without custom logic

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Key Capabilities

  • Low-latency conversations: Sub-second response time with smooth turn-taking
  • Telephony integration: Make or receive calls from real-world phone numbers
  • Web embedding: Add live voice chat to your website or app
  • Custom integrations: Trigger APIs, access databases, and update CRMs
  • Workflow automation: Design complex logic with no-code or low-code tools

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Choose Your Implementation Path

Phone Call Integration

  • Set up voice agents for inbound or outbound calling
  • Automate tasks like follow-ups, callbacks, or qualification
  • Start with no code via the CallHQ dashboard

Website Integration

  • Add a floating voice assistant button to your website
  • Configure assistant, color, and position in seconds
  • Let users talk to your AI agent directly via browser

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Common Use Cases

Customer Support Automation

Built with Assistants
Deploy voice agents to handle FAQs, check ticket status, and escalate complex queries to human agents.

Sales & Lead Qualification

Built with Workflows
Automate outbound calls to qualify leads, gather data, and route high-intent contacts to sales teams.

Appointment Scheduling

Built with Workflows
Allow callers to book appointments by checking availability in real-time and confirming via voice.

Information Collection

Built with Workflows
Systematically gather necessary data from customers, ensuring accuracy, completeness, and adherence to compliance standards.

Medical Coordinator

Built with Workflows
Guide patients through appointment scheduling, provide accurate information about services, and answer basic health-related questions with empathy and professionalism.

Feedback Gathering

Conduct surveys and collect customer or market feedback in an engaging, conversational way.