> ## Documentation Index
> Fetch the complete documentation index at: https://docs.callhq.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Call Ended Reasons

> All possible values of `endedReason` for a call in CallHQ and what they mean.

> Understand the different `endedReason` codes in your CallHQ call logs. These indicate how and why a call was concluded.

<Note>
  You can find `endedReason` in the [Call Object](/api-reference/calls/get-call-details) or in your call logs on the [CallHQ Dashboard](https://web.callhq.ai/call-logs).
</Note>

## Assistant-related

* `assistant-ended-call`: Assistant intentionally ended the call.
* `assistant-ended-call-after-message-spoken`: Assistant played a final message and then ended the call.
* `assistant-said-end-call-phrase`: Assistant detected a keyword/phrase that signals call termination.
* `assistant-forwarded-call`: Call was transferred to another number.
* `assistant-join-timed-out`: Assistant failed to join the call in time.
* `assistant-not-found`: Assistant ID was invalid or not found.
* `assistant-request-failed`: Failed to communicate with the assistant.
* `assistant-request-returned-error`: Assistant responded with an error.

## LLM and Pipeline Errors

* `pipeline-error-*`: Internal errors in the assistant's logic or model.
* `call.in-progress.error-providerfault-*`: Errors from the model/STT/TTS provider (e.g., OpenAI, Google).
* `pipeline-no-available-llm-model`: No LLM model available to fulfill the request.

## Customer and Phone-related

* `customer-busy`: Customer’s phone line was busy.
* `customer-ended-call`: Customer hung up.
* `customer-did-not-answer`: No answer from the customer.
* `customer-did-not-give-microphone-permission`: Web call user denied mic permission.
* `call.in-progress.error-assistant-did-not-receive-customer-audio`: No audio from user received.
* `twilio-failed-to-connect-call`: Twilio failed to initiate or complete the call.
* `twilio-reported-customer-misdialed`: Customer entered an invalid number.
* `sip-provider-disconnected`: SIP provider ended the connection.

## Call Start Errors

* `call.start.error-get-assistant`: Failed to fetch assistant details.
* `call.start.error-get-phone-number`: Phone number not available or not assigned.
* `call.start.error-get-customer`: Customer data missing or invalid.
* `call.start.error-resource-validation`: Resource validation failed before starting call.
* `call.start.error-daily-outbound-limit`: Outbound limit reached for phone number.

## Call Hooks and Forwarding

* `call.ringing.hook-executed-transfer`: Forwarding logic triggered during ringing.
* `call.ringing.hook-executed-say`: Pre-call message or say task triggered.
* `call.forwarding.operator-busy`: Target operator was busy during forwarding.

## Other

* `database-error`: Error interacting with internal DB.
* `manually-canceled`: The call was cancelled by an admin or user.
* `silence-timed-out`: Assistant ended call due to prolonged silence.
* `exceeded-max-duration`: Maximum call duration exceeded.
* `voicemail`: Call went to voicemail.
* `worker-shutdown`: The call handling worker was terminated.

## Unknown

* `unknown-error`: Unknown or unexpected issue. Please contact [CallHQ support](/support) with your call ID.