> ## Documentation Index
> Fetch the complete documentation index at: https://docs.callhq.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Quickstart

> Learn how to create, launch, and monitor outbound campaigns with CallHQ to automate post-service calls and gather insights.

## Overview

Launch your first outbound campaign using **CallHQ** to collect customer feedback or trigger personalized follow-up calls. This guide walks you through uploading contacts, selecting a voice agent (Assistant), and analyzing call outcomes.

**In this quickstart, you'll learn how to:**

* Set up an outbound calling campaign
* Use personalized voice agents for follow-ups
* Upload and manage a CSV contact list
* Monitor campaign performance and track call results

## Prerequisites

* A [CallHQ account](https://web.callhq.ai)
* At least one voice assistant (AI agent) configured in your dashboard
* A verified phone number connected to your organization
* A CSV list of recipients (name, phone number, optional metadata)

***

## 1. Launch a Campaign

<Steps>
  <Step title="Log in to CallHQ Dashboard">
    Go to [web.callhq.ai](https://web.callhq.ai) and log in with your credentials.
  </Step>

  <Step title="Go to Outbound Campaigns">
    Click `Outbound Campaigns` in the sidebar to enter the campaign creation section.
  </Step>

  <Step title="Create New Campaign">
    * Click **+ New Campaign**
    * Add a name (e.g. "Customer Feedback Followup")
    * Choose the campaign type (e.g. One-time or Recurring)
  </Step>

  <Step title="Assign a Phone Number">
    Choose a verified number from your list (Twilio, Exotel, etc.). This will be used to initiate all outbound calls.
  </Step>

  <Step title="Upload Recipients CSV">
    * Click **Upload Contacts**
    * Drag and drop your CSV file (must include phone number and name columns)
    * Review and map columns
    * Follow [CSV formatting guidelines](/outbound-campaigns/overview#required-csv-format)
  </Step>

  <Step title="Select Assistant">
    Choose one of your configured AI agents that will speak to customers. You can use a general feedback script or a customized prompt.
  </Step>

  <Step title="Review & Launch">
    * Confirm settings, assistant selection, and contact count
    * Click **Launch Campaign**
  </Step>
</Steps>

***

## 2. Monitor Campaign Results

<Steps>
  <Step title="Track Campaign Overview">
    After launch, use the Campaign Dashboard to see:

    * Number of completed vs. pending calls
    * Real-time status updates
    * Scheduled retry logic
  </Step>

  <Step title="Inspect Call Logs">
    For each call, review:

    * Status (Completed, Missed, Voicemail, etc.)
    * Call duration
    * Assistant transcript
    * Voice recording (if enabled)
  </Step>

  <Step title="Cancel or Retry Calls">
    Cancel scheduled campaigns or retry failed ones directly from the dashboard.
  </Step>
</Steps>

***

<Note>
  This is a basic campaign walkthrough. For advanced workflows like auto-tagging leads, webhook triggers, or conditional assistant flows, visit our [campaigns documentation](/outbound-campaigns/overview).
</Note>